Refund Policy

1. Who you buy from

Barricade Premium is sold through more than one channel, and the seller differs by channel. Sections 2 to 4 cover purchases made on barricade.gg. Section 5 covers purchases made in the Barricade mobile apps.

Barricade is operated by o7 Games Limited.

2. Purchases made on barricade.gg

Purchases made on our website are sold by Paddle as the merchant of record. Paddle's Refund Policy applies to those purchases and Paddle handles all refund requests. You can read it at paddle.com/legal/refund-policy.

Under that policy, transactions are non-refundable and non-exchangeable, other than the statutory refund rights set out in section 3 and any refund Paddle grants at its discretion. Paddle reviews requests case by case, and does not issue refunds where there is evidence of fraud or refund abuse.

3. Refund windows

Where you live determines how long you have to request a refund after a transaction:

14 days: European Union, European Economic Area, Switzerland, United Kingdom, Turkey and Israel.

7 days: Canada, South Korea, Brazil and China.

5 days from first access: Singapore.

For subscriptions, these rights apply to the first payment of the subscription. Approved refunds are returned to the original payment method within 14 days of approval.

4. How to request a refund

Contact Paddle using the details on your receipt. You can also email support@barricade.gg and we will pass your request to Paddle.

5. Purchases made in the Barricade apps

Premium bought through the Apple App Store or Google Play is sold by Apple or Google, and their refund policies apply to those purchases.

Apple: request a refund at reportaproblem.apple.com. Google: request a refund through Google Play. Cancelling in your store account settings does not require access to your Barricade account.

6. Cancelling a subscription

Cancelling stops future renewals. Premium stays active until the end of the period you have paid for.

Website subscriptions are cancelled through the subscription management portal linked from your account settings and from your receipt. App Store and Google Play subscriptions are cancelled in your store account settings.

7. Contact us

If you are not sure where your subscription was purchased, email support@barricade.gg and we will point you to the right place.